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The Digital Divide in the 21st Century

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Definition and Descripition

The digital divide is a library ecosystem aspect that affects many people in the United States.  Although, there have been many advances in the recent technological landscape, there continues to be pockets of populations within the United States that have either not progressed or are hesitate to progress in terms of the acquisition and usage of digital devices and the knowledge it takes to operate them.

 

There are many definitions used to define what librarians and the telecommunications industry have come to call the “digital divide,” but Jessamyn C. West offers a clear definition in her book Without a Net: Librarians Bridging the Digital Divide.  In West’s book she states that, “The digital divide is a simplistic phrase used to explain the gap between people who can easily use and access technology, and those who cannot.  The term digital divide has been in common use to refer to this sense of technological haves and have-nots for over a decade” (West, 2011).  Groups that are traditionally regarded as representing a large portion of the digital divide are disadvantaged groups, including, but not limited to, “...racial and ethnic minorities, unemployed individuals, people of low income, people with low literacy levels, rural areas, people with disabilities, migrant groups, elderly people, women, and girls” (Cancro, 2016).  Recently, the literature has been shifting since there has been a rise in mobile device usage to connect individuals to the digital world.  Even though the digital divide is still of prominent concern, digital and information literacy are an aspect of the digital divide that is becoming an issue of more prominent concern (Cohron, 2016).  

Photo courtsey of Wikipedia.com

Rural Areas:  Photo Courtesy of www.wikipedia.org

The Unemployed: Photo Courtesy of www.wikipedia.org

The disabled: Photo Courtesy of commons.wikimedia.com

Challenges and Opprotunites

When one hears the term digital divide it brings to mind an inadequacy in the access to technology, but within this specific ecosystem there are many contributing factors that have to be considered.  Specifically, there are three challenges that teachers, parents, and students will potentially face. The first is access to quality and up-to-date technology hardware and software.   As teachers and administrators know there is a greater demand to be able to provide students with up-to-date technology and quality computer programs.  This is an overwhelming challenge to overcome since most schools are experiencing cutbacks due to budget cuts within their states.  However, with this challenge there is a new opportunity to explore different types of creative learning environments for students.

 

One solution to this problem would to have students participate in mobile learning or mLearning.   With mLearning a student can bring their own device; whether a phone, tablet, or laptop computer from home to help alleviate the burden of school equipment usage.  Duggan and Smith, in their article, Cell Internet Use 2013, state that, ” ....63% of cell phone owners use their phones to go online.”  The authors also note that groups who predominantly use the internet on their cell phones are comprised of young adults, non-whites, the less educated, and the less affluent (Duggan and Smith, 2013).  With the average age of cellphones users being younger the chance for schools to increase student participation within the digital realm by allowing them to bring their own device to school could help greatly to close the digital divide.  

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The opportunities mLearning would provide to an educational environment are numerous.  Students could learn digital and information literacy on a device they feel comfortable with. Schools could also help to alleviate the need to provide technology for student learning, thus providing administrators the chance to shift the budget towards other goals, such as infrastructure to support mLearning.  In theory if schools allowed more students to bring their own devices a school would not need to provide as many devices, or would only accommodate those who would not be able to bring their own device.  Another opportunity mLearning presents is the ability for schools to increase their digital citizenship participation by having students interact more with each other in a safe and creative environment.  

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The second problem students, teachers, and parents may face is access to home computers and quality broadband services.  In 1994, the National Telecommunications and Information Administration (NTIA) conducted a survey to address the issue of the digital divide.  They found that across America, those with a lower education and income tended to have less access to computers at home (National Telecommunications and Information Administration (NITA), 2001).  Although computer access in homes has increased over the past decade, there is a lower instance of computer and broadband access in African American and Hispanic households (Sperling, 2013). To date, 30% of Americans do not have broadband access at home (Kruger and Gilroy, 2013).  Students from these backgrounds tend to not engage or have the opportunity to engage with digital devices on a daily basis.

 

The problem of adequate broadband services not only translates to homes, but to schools and libraries as well.  While mLearning could benefit schools with equipment issues it could present another challenge in providing students the power to navigate the Internet in a timely and effective manner. This could be especially challenging in rural areas where Internet connectivity is somewhat unreliable.  However, the challenge of quality broadband access may be changing in the near future.  If broadband access is viewed more as a utility, it would increase the importance of the Internet and allow individuals to access the information they need.

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The third problem, and one that is receiving the most attention, is the emphasis on digital and information literacy.  While many students are able to connect to the Internet via mobile devices, and while the number of people connecting to the internet via home computers continues to increase, thus closing the gap in terms of access to technology; the level at which students are able to locate, evaluate, and use digital information is deepening (Cancro, 2016).  Providing students with technology is only beneficial if they can successfully navigate and decipher the information they encounter.  Teachers and administrators need to work together to become well informed and educated on information research strategies that students can utilize to find information they are looking for.  Much evidence points to the fact that although digital natives know how to use technology they lack the know how to be able to adequately know where to find information for classes and papers and how to decipher this information once it is found.  Stressing the importance of properly vetting research resources and equipping teachers with more information on the process will help them to be able to better disseminate these strategies to their students thus increasing information literacy.  

Photo courtesy of www.flickr.com

Photo courtesy of www.pixabay.com

Photo courtesy of www.flickr.com

Photo courtesy of www.pixabay.com

Photo courtesy of : www.jisc.ac.uk.jpg

Photo courtesy of: www.pixabay.com

Impact and Implications

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Impact and Implications:  The challenges presented by the digital divide have a significant impact on the type of instruction school libraries offer to their students. It means that school libraries should provide access to a variety of content databases and resources that reflect the needs and interests of students within and outside of the school community.   While it is important that school libraries focus on introducing students to modern technologies and practices it also means that librarians need to focus on instructing students on the proper means and ways to navigate those technologies to answer their educational questions and spark interest in personal knowledge.   

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The implications for being able to provide a quality library program that seamlessly incorporates technology, digital, and information literacies is endless, but these implications can only be attained if the librarian teaching the information is kept of abreast technological changes and shifts in the needs of the school community.  In addition librarians must be knowledgeable about the types of grants available to schools in order to find adequate funding when necessary.   It means that library programs should not only focus on establishing classical literacy programs that will enable students to establish and build knowledge, but that libraries should advocate for less traditional literacy programs to create more well-rounded and globally engaged students.  It also means implementing library programs that invite parents and teachers to learn how to engage with their students in digital and information literacies and how incorporate these literacies into their child’s/student's’ daily lives.     

Photo courtesy of: www.wikipedia.org

Photo courtesy of: www.flickr.com

A Librarian's Story

This story is based on an actual account from a friend of mine venting on Facebook about the use of technology in her kids’ elementary school.  Her name and location has been changed for privacy, but all other situations remain the same.  

Kelly huffs into the house after a long day of work and school.  Dinner needs to be started, homework needs to done, and the kids need to be put in the bath.  She starts making dinner and sits down to her computer to start doing a little creative work on a hobby of hers, vinyl sign-making.  She has one computer and the internet can be spotty due to their rural location in Oklahoma.  They’ve complained about it a number of times to their Internet provider and the representative is insistent that they are working on the issue, but it’s been going on a year now and there has not been a solution yet.

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Just as she sits down her sons both yell at her to get off, they have to do homework online and need the computer.  This is not the first time this situation has happened.  The boys’ teachers want all their homework to be done online.  In addition to homework, the teacher also wants their required reading to be done online.  Kelly is instantly frustrated.  How can a school that doesn’t have enough computers and provide enough opportunities for her kids to learn how to use them, insist that they do all their homework and reading online?  Not only that, but Kelly normally does not allow her children to go on the Internet because A.) they really don’t know how to navigate the Internet, B.) they are 7 and 8 years old, and C.) the issue of the family’s Internet being spotty.  Kelly has talked with the teachers about this issue and they have suggested going to the local library, but after a full day’s work and being a one car family this is not a feasible solution.  So the battle for the computer continues and Kelly deals with the frustration of having to teach her kids online tools without herself having proper instruction.

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Once again, Kelly talks with the teachers at school and expresses her frustrations and concerns about her children having to do a majority of their homework online.  This time the teachers listen to her and at the next faculty meeting a number of teachers state that many parents have voiced the same concern.  Genie, who is a first year school librarian, hears the frustration of the family through the teachers at the faculty meeting.   She immediately begins to formulate an idea.  Why not make a flex schedule that will allow certain students to come into the library and work on their homework, and in addition, work on their digital and information literacy skills?  Genie knows that the rural community they live in has problems with computer access because of the internet infrastructure and she knows that many of the people within the community do not have home computers.  She begins to work with her administration, technology coordinators, and other stakeholders in the community to provide the school with a higher broadband access and more computers in the library.  Luckily, the county had some extra money so the process took lightning speed to initiate which was a blessing for this school.  Genie decides to crowdsource out to students, parents, and teachers about their technology situations at home and their needs.  She creates a Google spreadsheet schedule and is able to provide students with the time they desperately needed to get their online computer homework done before going home.  She was also able to begin a computer loaning program where students can take home a device for a week at a time in order to accomplish long term homework such as research papers.  Now the students are loving their time on the computers, the teachers are satisfied with their students work, and the parents are enjoying spending extra time with their children at home.

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Genie is happy to see that students are getting their online homework done, and that they are learning digital and information literacy.  She has begun to see many children blossoming in terms of the type and depth of their questions.  She is also happy to see that many parents have begun to take a vested interest in their child’s education and have even began to ask questions about how they can learn some of the tasks their children are learning in her library.  Once again Genie formulates another idea.  She begins talking with the local library about setting up workshops for the parents of her students.  She wants to host a back-to-school technology night where parents can learn about what their children will be learning about in her library.  In addition, she wants to provide hands-on activates so that parents can work on their digital and technology literacies as well.  She receives positive feedback from the local library and is surprised to find that through a crowdsourced polling Google form many parents would like to attend and have ideas for topics.  With the implementation of Genie’s public workshop for parents, they are now more involved in their children’s education and are feeling more secure about providing online time to their children.    

Photo Courtesy of: www.flickr.com

Photo courtesy of www.flickr.com

Photo courtesy of: www.pixabay.com

Photo Courtesy of: moodle.csun.edu

Photo Courtesy of : www.slideshare.net

Photo Courtesy of: moodle.csun.edu.

References

Cancro, Polly.  (2016). The Dark(ish) Side of Digitization: Information Equity and the Digital Divide. The Serials Librarian: 71(1), 57-62. doi:10.1080/036152X.2016.1157424

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Cohron, Madalyn.  (2015). The Continuing Digital Divide in the United States. The Serials Librarian. 69, 77-86.  doi: 10.1080/0361526X2015.1036195.

Hunsinger, Valarie (2015). School Librarians as Equity Warriors.  Knowledge Quest 44(1), E10-E14. Retrieved from http://eds.a.ebscohost.com.libezproxy2.syr.edu/ehost/pdfviewer/pdfviewer?vid=9&sid=ce385952-018c-4c85-b5ac-01ae24daecc2%40sessionmgr4006&hid=4103

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Duggan, Maeve and Aaron Smith (2013).  Cell Internet Use 2013. (Pew Research Center).  Retrieved from http://www.pewinternet.org/2013/09/16/cell-internet-use-2013/

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Kruger, Lennard G., Angele A. Gilroy. (2013). Broadband Internet Access and the Digital Divide: Federal Assistance Programs.  Journal of Current Issues in Media and Telecommunications. 5(4), 313.  Retrieved from https://www.fas.org/sgp/crs/misc/RL30719.pdf.

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National Telecommunications and Information Administration (2001). Falling through the Net: Defining the Digital Divide. In Benjamin M. Cpmaine (Ed.), The Digital Divide: Facing a Crisis or Creating a Myth? (Pp. 19-37). Cambridge, MA: MIT Press.

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Sperling, Gene. (2013, June 14). Four Years of Broadband Growth [Web Blog Post]. Retrieved from http://www.whitehouse.gov/blog/2013/06/14/four-years-broadband-growth.

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West, Jaessamyn C. (2011).  Without a Net: Librarians Bridging the Digital Divide. Santa Barbara, CA: Libraries Unlimited.

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